RETURNS & EXCHANGES

You may request a return or exchange within 14 calendar days of receiving your order from SV Beauty.

For change-of-mind returns, items must be unopened, unused, in their original packaging and in resaleable condition. Please provide your order number or proof of purchase.

Nail drill bits and tools are excluded from change-of-mind returns and exchanges. This exclusion does not affect your rights regarding defective, damaged or incorrectly supplied items.

HOW TO REQUEST A RETURN

Please contact us through Instagram direct messages or the contact details listed on our website before returning your items.

Include your order number, the items you wish to return or exchange, and the reason for your request. We will confirm eligibility and provide return instructions.

Exchanges are subject to product availability.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please check your order upon receipt. If an item arrives damaged, is incorrect, or you discover a defect, contact us as soon as reasonably possible with your order number and, where possible, photos showing the issue.

We will review each case individually and arrange an appropriate resolution in accordance with applicable consumer law. The conditions for change-of-mind returns do not restrict your statutory rights.

CANCELLATIONS & REFUSED DELIVERIES

If you wish to cancel an order before dispatch, please contact us as soon as possible. We will confirm whether cancellation is still possible and arrange any applicable refund.

If you choose to refuse delivery because you no longer wish to receive your order, please contact us so we can coordinate the return with the carrier.

For an eligible change-of-mind return following a refused delivery, we will initiate your refund once the carrier confirms, through tracking or written notification, that the parcel is being transported back to us. You do not need to wait until it physically arrives at our premises.

A return request or a newly created return label alone does not confirm that the parcel is on its way back. Carrier confirmation provides a clear record of the return and helps protect both parties.

REFUNDS

For eligible change-of-mind returns of items you have already received, we will inspect the returned items upon arrival and confirm your refund or exchange.

For refused deliveries, the carrier-confirmation process described above applies.

Refunds are issued to the original payment method. The time it takes for the credit to appear depends on your bank or payment provider.

YOUR CONSUMER RIGHTS

This policy does not exclude or limit any rights or remedies provided by applicable consumer law. Where the law requires an earlier refund or a different remedy, that requirement takes priority over our change-of-mind return conditions.